Return & Refund Policy


Policys

Thanks for shopping at Stationery Online.

If you are not entirely satisfied with your purchase, we're here to help.

Contact Us

If you have any questions on the return and refund policy or how to return your item to us, please feel free to contact us at +60175400687 or sales@stationeryonline.com.my

Returns

You have 30 calendar days to return an item from the date you received it. Please notify us either by email to sales@stationeryonline.com.my or via mobile phone +60175400687 before initiating any return to avoid loss due to shipping costs. To be eligible for a return, your item must be due to manufacturer's defects in quality or quantity. Your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase.

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will ask for your bank account and initiate a refund to your bank account. You will receive the credit within a certain amount of days, depending on your bank policies. We also offer refund in the form of credit slips to be used for other purchases in the website.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are usually nonrefundable. However, if you receive a refund due to the gross manufacturer's defects, the cost of return shipping will be refunded along with your item refund amount.